Process improvement consultancy
How do we answer your specific challenges? How do we offer a tailored approach to enable you to meet your goals?
We make vision a reality through using CAM time and again, whenever our clients need value to be delivered quickly when complex problems need breaking down, when we need to minimise the impact of any errors and when customer collaboration is required.
We co-ordinate a joined-up experience to ensure effective sales and onboarding to enable a sustainable solution.
Our description of CAM, the Clarasys Agile Method, explains what we can do for your business.
We use CAM time and again, whenever our clients need value to be delivered quickly when complex problems need breaking down, when we need to minimise the impact of any errors, and when customer collaboration is required.
CAM is a skill we transfer to our clients to help them achieve project goals at pace, with minimum issues, beyond our involvement.
Our Services
Our Services
Architecture and technology
When you need a framework for change that addresses the relationship between your business architecture, technology and people, we ensure that your experience works well.
Delivery management
Whether you are at the beginning or part-way through your project or programme, we can take the lead on delivery management, engaging with all internal stakeholders and external partners.
Change management
When your vision, outcomes, and technology have been established – we’re able to support with change management to make change stick.
Analysis, innovation and design
At the outset – or if you need to rethink
plans – we analyse, innovate, and design
how your experience should work, end-to-end.
Lead to cash
We apply our knowledge of systems, people, data, and processes, to deliver end-to-end customer experiences that build sales. We give you a streamlined and targeted experience, from marketing and lead generation, through to conversion, processing and collection.
Service design
Develop you and your organisation
What we do for you can be grouped into four key areas of activity:
Enabling you to understand your customers more through customer journey mapping.
Blue-printing as-is processes to understand current end-to-end landscape, processes, and underlying technology which inform identification of pain points, needs, potential solutions, and a to-be blue-print.
Creating a roadmap of transitions from one horizon to the next with a backlog of items that need to be completed for the first service design horizon.
Managing the impact on the organisation with a change plan to ensure that each service design horizon sticks and the continual change and progression is built-upon.
Through these we develop you and your organisation, to continually deliver excellent outcomes.
How does an organisation get things done, end to end? Our Service Design helps you define this, taking into account the customers, employees, processes, and technologies to ensure that you are in the best possible place to deliver the outstanding service that your customers are looking for.
Our approach is based on systems thinking and treating an organisation as an ecosystem, tying it to the strategy that the firm adopts. We don’t just look at a single transition from one state to another, but the continual evolution and revolutionising of the firm’s strategy and resource organisation to do things in a new and improved way