ENHANCING PEOPLE’S LIVES

  • Continuity of service

    FARENI prepare organisations for change, establishing
    clear governance procedures, and ensuring continuity
    of service.

  • Enhance your
    customer relationships

    Enhance your customer relationships from first point of contact, through to delivery of product or services in a sustainable way.

Customer experience transformation

Enhance every stage of the journey

FARENI work to enhance every stage of the journey to strengthen conversion and build loyalty because we are driven by an ambition to help you do things better.

Creating loyal customers

What we do for you can be grouped into four areas of activity:
Saying goodbye to the experience status quo through solving complexity.

Employee experience

Our approach

We know that organisations tend to underestimate all of the factors at play when it comes to their employees. Our approach ensures nothing is left to chance and we get the most accurate representation possible.

Employee experience is not tied to an individual moment. Instead, businesses need to build an experience that attracts employees, brings them on board, enables them to perform, facilitates growth and also supports them when they leave.

Why do we recommend this?

By focusing on the human, tools and the physical a true picture of the experience is created.

We engage all levels of your organisation so that any change is co-created with your teams, to meet everyone’s expectations

Understanding your employee’s experience

We all want to love our jobs, love going to work every day. We want to be spurred on to do awesome things. We want to make a difference. We want to feel empowered.

Deliver the best

How do we streamline our operations to increase our agility and support business change?

We deliver the best service and experience by designing and developing a target operating model for your existing, transformed, or newly-merged organisation.

Process improvement consultancy

We make the vision a reality through using CAM time and again, whenever our clients need value to be delivered quickly when complex problems need breaking down when we need to minimise the impact of any errors and when customer collaboration is required.

Skills we transfer

Our description of CAM, the Clarasys Agile Method, explains what we can do for your business.

We use CAM time and again, whenever our clients need value to be delivered quickly when complex problems need breaking down, when we need to minimise the impact of any errors, and when customer collaboration is required.

Every problem is a gift, without problems we would not grow

Our Service Design helps you define this, taking into account the customers, employees, processes, and technologies
to ensure that you are in the best possible place to deliver the outstanding service that your customers are looking for